15 Sep
|
Convergence IT Services
|
Mumbai
15 Sep
Convergence IT Services
Mumbai
Roles & Responsibilities:
- Provide first-level technical support to clients
- Understand client requirements and coordinate with the technical team
- Monitor customer usage and ensure successful product adoption
- Prepare reports, documentation, and user guides
- Conduct product demos and training sessions (if required)
- Maintain regular follow-ups to ensure customer satisfaction
Requirements:
- Bachelor’s degree in IT, Computer Science, Engineering, or related field
- Basic understanding of SQL, APIs, or SaaS products (preferred)
- Strong communication and problem-solving skills
- Valuable analytical and troubleshooting ability
- Proficiency in MS Excel and documentation tools
- Customer-focused mindset
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
📌 Technical Support Engineer (SQL Developer) (Mumbai)
🏢 Convergence IT Services
📍 Mumbai