Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description:
KEY RESPONSIBILITIES:
Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
Handling Centralized welcome calling Process.
Reduction in Discrepancy ratio.
WIP Management - GO actionable TAT, issuance TAT.
Vendor Bill Management
Manage Dashboards & Governance for field ops
Field operation & HO coordination for field operation fulfillment support.
Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
Paid to Applied Business 92%
Ensure 100% welcoming calling on applied new business on time
Minimize channel discrepancy ratio <5%
Reduction in Business leakage <5 %
Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
Graduate in any discipline.
5-7 years of experience in Current Business.
Life insurance experience is preferred
KNOWLEDGE & SKILL
Excellent Inter-personnel skills
High internal customer centricity
Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager –Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon