About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Career Opportunities

Job Code: IJP-Executive - Customer Engagement (Agency)

Position

Executive – Customer Engagement

No. of Positions

1

Department

Operations

Function

Operations Agency

Reporting to

Sr. Manager - Customer Engagement

Band

5

Location

Karnal

Last date of submission

Key Responsibilities:

- Managing office administration assets and upkeep of the same.

- Agents Contracting

- Current Business Processing

- Banking of Initial & Renewal Premium





- Managing Petty cash & vendor payments

- Retention of Surrender Requests

- Execution of all Service Requests - Post Policy Issuance

- Reverting on customer queries and complaints

- Maintaining high NPS Scores

- Life Claims processing

- Handling compliance issues.

- Audit Rating

Measure of Success:

- Service to Delight-NPS-90 & 3 days TAT
- Customer Engagement - 70%
- Surrender Retention - 70%
- NPS-90
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
- Service to Recruitment-100%
- Service to Sales(Agency & Cat)-100%
- Persistency-90%
- Freelook to retain-45%

Desired qualifications and experience:

- Graduate / Post-Graduate in any discipline.

- 2-3 years’ experience handling front end customer services

- Knowledge of service quality is required

Knowledge and skills required:

- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good

State:

Haryana

Branch:

Karnal

Department:

Operations

Function:

Operations - Agency

Posted On:

19-Aug-2026

📌 Executive - Customer Engagement (Agency) (Haryana)
🏢 AxisMaxlife
📍 Haryana