JOB DESCRIPTION – TELECALLER / CUSTOMER SUPPORT EXECUTIVE

Industry: Courier & Logistics
Department: Customer Service
Job Type: Full-Time
Location: Near to Bangalore Airport

Job Summary

We are looking for a Customer Support / Telecaller Executive to handle customer enquiries, inbound and outbound calls, shipment-related queries, follow-ups, and provide excellent customer service.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer enquiries regarding courier services, shipments, delivery status, pricing, and related services.
- Track shipments and provide timely updates to customers.
- Coordinate with the operations and sales teams to resolve customer issues.
- Follow up on pending, delayed, undelivered, and returned shipments.
- Handle customer complaints and ensure proper resolution.
- Maintain customer records and update the database regularly.
- Make outbound calls for customer follow-ups, enquiries, and business opportunities.




- Maintain daily call and customer interaction reports.
- Build positive customer relationships through qualified and friendly communication.
- Support the team in customer retention and business development activities.
- Perform other customer-service responsibilities assigned by management.

Skills & Qualifications

- Minimum 12th pass / Graduate preferred.
- Freshers can apply; experience in customer service, telecalling, courier, or logistics will be an advantage.
- Good communication skills in English and Hindi; Malayalam preferred.
- Good telephone etiquette and customer-handling skills.
- Basic knowledge of MS Office and computer applications.
- Good follow-up and problem-solving skills.
- Positive attitude and willingness to learn.
- Ability to handle multiple customer queries efficiently.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer support/ Tellecaller (Kempegowda International Airport Bengaluru)
🏢 sr recruiters
📍 Kempegowda International Airport Bengaluru