Customer Support Executive

Location: Pune, Maharashtra
Work Mode: Work from Office
Salary: Up to ₹32,000 CTC per month
Working Days: 5.5 Days Working | 1 Weekly Off (Rotational)
Shifts: Rotational Shifts
Cab Facility: Both-side cab facility available, including support during odd hours

Job Overview

We are hiring Customer Support Executives for an international E-commerce Seller Support process in Pune. The role involves assisting sellers with their queries, providing effective resolutions, and ensuring a smooth seller experience.

We are looking for candidates with strong communication skills and relevant experience in E-commerce Seller Support, Customer Service, or International Customer Service.

Key Responsibilities

- Handle seller/customer queries through the assigned support channel.
- Resolve queries efficiently while maintaining service quality.
- Provide accurate information and appropriate solutions.
- Understand seller concerns and ensure timely resolution.
- Maintain professional communication throughout customer interactions.
- Follow process guidelines, quality standards, and performance metrics.
- Maintain accurate records of customer/seller interactions.

Eligibility Criteria

For candidates with E-commerce / Seller Support / Customer Service experience:





- Minimum 6 months of experience in Customer Service/ E- Commerce / Seller Support.
- Minimum B2 level communication skills.
- Experience in E-commerce Seller Support or Customer Service.
- Both International and Domestic Customer Service experience can be considered.

For candidates from Non-E-commerce backgrounds:

- Minimum 6 months of experience in Customer Service / E- Commerce / Seller Support.
- Minimum B2+ communication skills.
- International Customer Service experience is mandatory.

Work Perks

- Salary up to ₹32,000 CTC/month
- Both-side cab facility
- Cab support available during odd hours
- Rotational shifts
- 5.5 days working with rotational weekly off
- Large-scale hiring with excellent career opportunity

Selection Process

HR Interview → Assessment/Test → Operations Round

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

- Commuter assistance
- Provident Fund

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Preferred)

Experience:

- Customer Support Executive : 1 year (Preferred)

Work Location: In person

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