Automobile experience preferred

Duties

Customer Relationship Management

- Maintain solid relationships with customers.
- Ensure high levels of customer satisfaction during and after service.
- Handle customer complaints and resolve issues promptly.
- Conduct regular follow-ups after vehicle service.

Service Appointment Coordination

- Schedule and confirm service appointments.
- Coordinate with the service team for timely delivery of vehicles.
- Inform customers about service progress and delays.

Customer Feedback & Satisfaction

- Collect customer feedback through calls, surveys, or reviews.
- Monitor Customer Satisfaction Index (CSI) scores.
- Take corrective action based on customer complaints and feedback.

Communication & Support

- Explain service estimates, repairs, and charges clearly to customers.
- Maintain regular communication regarding vehicle status.
- Provide reminders for periodic maintenance, insurance renewal, and extended warranty.

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (CRM) (India)
🏢 EVM NISSAN
📍 India