Job Description – Desktop Support Engineer

Position: Desktop Support Engineer L1
Location: In office, Marol Andheri
Department: IT Support
Experience: 2 - 4 years preferred

Shift: Early morning Shift

Job Summary

We are looking for a Desktop Support Engineer to handle day-to-day IT support activities, user system troubleshooting, asset management, endpoint support, and basic network support. The candidate will support office users, remote/WFH users, and coordinate with the IT team for firewall, antivirus, Microsoft 365, and access control related tasks.

Roles and Responsibilities

- Provide desktop/laptop support for Windows users.
- Install, configure, and troubleshoot operating systems, MS Office, Outlook, printers, scanners, and business applications.
- Support users for internet, LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Manage and maintain IT assets such as desktops, laptops, printers, and peripherals.
- Support Seqrite Antivirus client installation, policy update, and basic troubleshooting.
- Support Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
- Maintain user support records, asset details, and issue resolution logs.
- Coordinate with vendors for hardware, printer, internet, and software support.
- Provide support for remote/WFH users using company laptops.
- Provide basic support for File Server / Shared Folder access, including user access issues,



network drive mapping, folder permission coordination, and file sharing support.

Required Skills

- Good knowledge of Windows 10/11 desktop and laptop support.
- Basic knowledge of LAN, Wi-Fi, IP address, DNS, DHCP, and internet troubleshooting.
- Experience in configuring and troubleshooting Outlook, Microsoft 365, Teams, OneDrive, and SharePoint.
- Experience with Seqrite antivirus/endpoint security tools.
- Basic knowledge of file server, shared folders, mapped drives, NTFS/share permissions, and user access troubleshooting.
- Ability to support users for network drive mapping, shared folder access, and file access issues.
- Printer, scanner, and peripheral troubleshooting.
- Basic knowledge of firewall and web filtering policies will be an advantage.
- Good communication skills for user coordination.
- Ability to maintain asset and support documentation.

Preferred Knowledge

- Firewall basic understanding.
- Seqrite Endpoint Security console/client troubleshooting.
- Microsoft 365 user support.
- Remote user support.
- IT asset inventory and compliance tracking.
- Basic understanding of data security and website access control.

Qualification

- Any Graduate / Diploma in IT / Computer Science /
- Preferred Certifications:- Hardware & Networking,

Pay: ₹200,000.00 - ₹360,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 Kritva Technologies
📍 India