- Follow-up with customers for their overdue amounts, while adhering to Code of Conduct of the company at all times.

- Responsible for managing the Resolution rates and Roll Backs as per the assigned product and Bucket.

- Responsible to do in house field collections though regress field visits.

- Ensure to maintain the customer feedback through field follow ups.

- To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively.
- Responsibility to drive Revenue collection i.e. Bounce & Late Payment charges.
- To do reconciliation of payments and ensure timely updating of payments in system.

- To comply with the process, procedures as defined and ensure its effective implementation at all times

- To achieve the monthly KPI targets

- To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal.





- To support the business on data quality management i.e. improving the quality of customer information available thru field and market feedback.

- Meet collections targets on delinquency through set KPIs (Normalization/RB/ST/RF)

- Improve recovery rates on write off Portfolio.
- Responsible to drive and implement a plan to rapid track the legal actions.
- Ensure to maintain the Audit ratings for respective regions.

Job Snapshot

Updated Date

14-09-2026

Job ID

JOB_2525

Department

Collections - Corporate Finance

Location

Hyderabad, Hyderabad, Telangana, India

Experience

3 - 6 Years

Employee Type

Permanent

Employee Sub Type

Probationer

📌 Collection Manager - UBL (India)
🏢 Hero FinCorp
📍 India