Company Description

Edzym is an online educational service founded by a team of learners and educators who aim to make education accessible to all. We develop customized training programs to help learners improve their skills effectively and efficiently. Currently, we offer discounted online school -after tuition classes.

Role Description

This is a full-time remote role for a Support Counselor at Edzym. As a Support Counselor, your day-to-day tasks will include providing assistance and guidance to learners, addressing their concerns and questions, and ensuring a positive learning experience. You will also collaborate with the education team to develop strategies to improve learning outcomes and provide feedback on the effectiveness of our programs.

Qualifications

- Strong communication and interpersonal skills
- Ability to empathize and provide support to learners
- Excellent problem-solving and decision-making abilities
- Experience in customer support or counseling roles
- Knowledge of educational systems and principles
- Ability to work independently and remotely
- Experience in the field of education is a plus
- Bachelor's degree in Education, Psychology, Counseling, or a related field.
- Ability to perform under pressure
- Ensure unbeatable Customer Experience as the primary responsibility
- Take ownership of the shift from the previous customer support agent and ensure smooth handovers to the next shift
- Provide prompt and courteous responses to customer inquiries via chat, and phone (within 4 mins)




- Connecting with recent leads over the call and getting to know their expectations and sharing the platform features
- Ensuring the class quality by observing the classes and reviewing them and providing the relevant feedback.
- Assist customers with product-related concerns and technical issues.
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Tracking the classes and marking the attendance
- Please note that this role may require you to work in rotational shifts
- Weekly off will be on thursday.
- Own laptop and high-speed internet connection
- Shift timings 4pm to 12am (8 hrs login time on a daily basis)
- Monthly compensation will Rs 7000

Job Types: Full-time, Permanent

Pay: ₹7,000.00 per month

Application Question(s):

- How many years of work experience do you have with Support?
- Are you comfortable working in a remote setting?
- How many years of work experience do you have with Communication?
- We must fill this position urgently. Can you start immediately?
- We are providing Rs. 7000 monthly fixed for 8 hrs daily work. Are you ok with it? If not, please dont apply.

Education:

- Bachelor's (Preferred)

Language:

- English (Preferred)

Work Location: Remote

📌 Support Counselor (India)
🏢 Edzym
📍 India