Job Description

Job Title: Telecaller / Voice support Executive

Location: Meluha International School, Hyderabad

Job Type: Full-time

Work Timings: 8:00 AM – 6:00 PM

Job Overview

Meluha International School is looking for a Telecaller/Voice Support Executive who can actively support our Admissions and Marketing team through regular follow-up calls and proper communication with parents. The primary responsibility of this role is to handle admissions-related calls, share information about the school, and schedule visits for parents. Along with this, the candidate will also provide basic support to the Front Office and Accounts Department through follow-up calls whenever needed.

We are looking for someone who is confident on the phone, communicates clearly, and maintains a positive and professional attitude with parents.

Key Responsibilities

1. Admissions & Marketing Support

- Make outbound calls to leads shared by the Marketing and Admissions teams.

- Explain the school’s curriculum, programs, and facilities clearly to parents.

- Follow up with prospective parents regularly and maintain a proper daily call list.

- Schedule campus visits, counseling sessions, and meetings with admission coordinators.

- Update the status of every lead, follow-up, and appointment in the system.

- Share common questions, concerns, and parent feedback with the Admissions/Marketing team.

2. Front Office Support

- Help the Front Office team during busy hours or when there is a high volume of calls.

- Attend basic inquiries, redirect calls,



and assist with visitor coordination when required.

- Ensure smooth communication between parents and respective departments.

3. Accounts Department Support

- Make simple follow-up calls related to fee reminders or pending documents.

- Record the outcome of each call and share it with the Accounts team.

- Coordinate with Admissions and Accounts whenever parent queries overlap.

Additional Responsibilities

- Maintain accurate records of calls, enquiries, follow-ups, and visits.

- Assist in sending messages or emails regarding admissions updates, events, or announcements.

- Ensure every parent receives polite, clear, and professional communication.

Qualifications and Requirements

- Bachelor’s degree is preferred.

- Experience in telecalling or voice support or customer service is an added advantage.

- Valuable communication skills in English (Telugu, Hindi is helpful).

- Basic computer knowledge and familiarity with MS Office.

- Good at coordination, time management, and follow-ups.

- Positive attitude with a pleasant and parent-friendly approach.

Perks and Benefits

- Competitive salary package.

- ⁠Accommodation & food facility.

- Opportunity to work in a reputed educational institution.

- Supportive work environment with scope for learning and growth.

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Benefits:

- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Voice Support Executive (India)
🏢 Meluha International School
📍 India