Noida, Uttar Pradesh
Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

- Serve as a business partner for client on customer and operational initiatives
- Driving team performance, KPI management, reporting, taking resource decisions, AI planning
- Own business KPIs and drive action to achieve them
- Drive employee engagement and satisfaction
- Administer finances of the operation
- Interact regularly with the clients to share updates, lead operational and project/ program level reviews




- Operationally focused with solid understanding of the workflow with skills to handle client interactions

Skill Requirements

- Good comprehension skills
- Should possess previous experience in managing day-to-day deliverables of the team
- Interact with client on regular basis for reporting and performance of SLAs
- Valuable Analytical and Logical thinking skills
- Prior experience in utility industry is an added advantage

Other Requirements
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📌 Project Manager (DPO) (India)
🏢 HCLTech
📍 India