Position: VP - Non-EB Claims

Location: Bangalore

Working Days: Mon-Fri

Experience Required: 10+ Years

Job Overview:
We are seeking an experienced and strategic VP - Non-EB Claims to lead and manage our Pan-India Non-EB Claims function. The role involves overseeing end-to-end claims operations, driving efficient claim settlements, managing complex claims, and building strong relationships with insurers, surveyors, and clients. The ideal candidate will have 10+ years of experience in Non-EB claims and a proven track record of leading and managing teams across India.

Key Responsibilities:

- Lead and manage the Pan-India Non-EB Claims team, ensuring effective performance and service delivery.

- Oversee the complete claims lifecycle, including evaluation, documentation, assessment, negotiation, and settlement.

- Handle complex, high-value, and escalated claims while ensuring timely and effective resolution.

- Build and maintain strong relationships with insurers, surveyors, clients, and other key stakeholders.

- Drive adherence to policy terms, regulatory requirements, and internal claims processes.

- Establish and improve claims processes, SOPs, service standards, and governance mechanisms.

- Monitor claims performance, TATs, ageing, settlements, escalations, and other key metrics.

- Identify opportunities to improve claims efficiency,



customer experience, and operational effectiveness.

- Mentor and develop claims leaders and teams across locations.

- Prepare and present claims reports, insights, and performance updates to senior management.

Qualifications:

Education: Bachelor’s degree in Insurance, Finance, Business, or a related field (preferred).
Experience: 10+ years of proven experience in Non-EB insurance claims, with significant experience in leading teams across India.

Skills:

- Strong understanding of Non-EB insurance claims and industry practices.

- Proven experience in leading and managing Pan-India teams.

- Strong knowledge of insurance regulations, claims processes, and compliance requirements.

- Excellent stakeholder management, negotiation, and problem-solving skills.

- Strong analytical and decision-making abilities.

- Excellent communication and leadership skills.

- Ability to build and scale claims processes and teams in a fast-paced environment.

Why Join our client?

- Work directly with leadership in a high-impact, strategic role

- Lead and shape the Pan-India Non-EB Claims function

- High ownership and visibility across business decisions

- Opportunity to build and scale claims frameworks from scratch

📌 VP - Non-EB Claims (India)
🏢 PinnacleU
📍 India