- Guest Services: Greet guests warmly upon arrival, manage check-ins and check-outs, issue room keys, and verify identification or payment methods.
- Reservations & Inquiries: Handle booking requests, modifications, and cancellations via phone, email, or in person using hotel management software.
- Communication: Answer incoming calls, route messages accurately, and respond promptly to guest questions regarding hotel amenities and local attractions.
- Billing & Payments: Process credit card, debit, or cash payments, prepare accurate invoices, and balance cash floats at the end of shifts.
- Department Coordination: Work closely with housekeeping, maintenance, and food & beverage teams to communicate room statuses and fulfill special guest needs.
- Problem Solving: Listen to guest complaints or concerns and resolve them quickly and professionally.

Requirements and Skills

- Experience:



Previous background in customer service, hospitality, or front-desk operations.
- Communication Skills: Excellent verbal, listening, and interpersonal abilities with a polite and welcoming demeanor.
- Technical Proficiency: Familiarity with property management systems (PMS) or hotel software like Opera, alongside basic computer and math skills.
- Soft Skills: Strong multitasking talent, organizational aptitude, and the ability to stay calm under pressure.
- Flexibility: Willingness to work irregular hours, including night shifts, weekends, and holidays. [1, 2, 3]

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Receptionist (Tamil Nadu)
🏢 starlite resort
📍 Tamil Nadu