Client success manager

Location: Kerala
Work Mode: Hybrid
Experience: 2–5 Years
Employment Type: Full-time
Salary: ₹25,000 – ₹35,000 per month

About the Role

We are looking for a Client success manager to manage and strengthen relationships with existing clients and create a positive, engaging client community.

The ideal candidate should be highly organized, proactive, and confident in communicating with business owners and professionals. The role involves regular client interaction, understanding their needs, coordinating with internal teams, ensuring client engagement, and maintaining strong long-term relationships.

Key Responsibilities

- Manage and maintain strong relationships with existing clients.
- Act as the primary point of contact for client communication and coordination.
- Regularly interact with clients to understand their requirements, concerns, and feedback.
- Ensure clients are actively engaged with the community, programs, and activities.
- Coordinate client meetings, sessions, events, workshops, and other community activities.
- Follow up with clients and ensure timely communication and action.
- Monitor client participation, engagement, and overall experience.
- Identify client concerns and coordinate with the relevant internal team for resolution.
- Build a sense of community among clients and encourage networking and collaboration.
- Collect and communicate client feedback to the internal team.
- Maintain client records, engagement reports, and follow-up trackers.
- Support client retention and improve overall client satisfaction.




- Identify opportunities to increase client participation and engagement.
- Build professional and long-term relationships with business owners and key stakeholders.

Requirements

- Bachelor's degree in any relevant discipline.
- 2–5 years of experience in Community Management, Client Relationship Management, Customer Success, Relationship Management, Account Management, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Confident in communicating with business owners, professionals, and senior stakeholders.
- Strong follow-up and coordination skills.
- Ability to handle multiple clients and priorities simultaneously.
- Positive problem-solving and conflict-handling skills.
- Proactive, energetic, and customer-focused approach.
- Good working knowledge of MS Office/Google Workspace.

Preferred Profile

Candidates with experience in business communities, consulting, coaching, education, banking, financial services, customer success, or client relationship management will be preferred.

The candidate should be someone who enjoys interacting with people, building relationships, coordinating activities, and creating a strong client experience.

Key Skills

Client Relationship Management | Community Management | Client Engagement | Customer Success | Communication | Coordination | Follow-up | Stakeholder Management | Networking | Conflict Resolution | Client Retention

Compensation & Work Mode

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule

Work Location: Hybrid remote in Kochi, Kerala

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