Job SummaryThe Incumbent would be responsible for managing email backend vertical along with team of executives. The primary role is to ensure timely and accurate resolutions shared with customers on email and call. Problem understanding and solving by way of designing process and implement tech solves. Key Responsibilities: Resolution of Queries: Resolve all escalated complaints from Agent Advisor& Customers within the defined Service Level Agreement’s.
Ensure adherence to documented processes
📌 Senior Associate - Customer Service (India)
🏢 AxisMaxlife
📍 India
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