Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description:
Career Opportunities
Job Code: IJP- Executive Customer Engagement
Position
Executive – Customer Engagement
No. of Positions
Department
Operations
Function
Operations - Agency
Reporting to
Asst Manager - Customer Engagement
Band
5
Location
Coimbatore APC
Last date of submission
Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
Measure of Success:
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- Minimum 2 years’ experience handling front end customer services
- Knowledge of service quality is required
Knowledge and skills required:
- Must be highly customer centric
- Excellent communication skills
- Valuable co-ordination skills
- Data management on Excel should be good
State:
Tamil Nadu
Branch:
Coimbatore APC
Department:
Operations
Function:
Operations - Agency
Posted On:
17-Aug-2026
📌 Executive - Customer Engagement (Agency) (Tamil Nadu)
🏢 AxisMaxlife
📍 Tamil Nadu
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