About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Career Opportunities

Position

Senior Associate - Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurgaon - HO

Key Responsibilities:

Ü Resolution of Queries:

Ø Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement’s

Ø Ensure adherence to documented processes,



procedures and controls

Ø Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved

Ø Ensure follow up with customers / Agents to ensure complete satisfaction

Ø Publish MIS and Dashboards

Ü Data Analysis:

Ø Help in Root cause analysis of Queries / Complaints received

Ø Strictly follow the Escalation Matrix

Measure of Success:

Ø Customer satisfaction scores

Ø Agent satisfaction scores

Ø TAT of Customer/Agent query resolution as per defined SLA

Ø 100% compliance to standards.

Desired qualifications and experience:

Ø Graduate with 1-2 years’ experience in Operations / Customer Care

Ø The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers

Knowledge and skills required:

Ø Customer centricity

Ø Valuable communication skills

Ø Basic computer skills

State:

Home Office

Branch:

Gurugram -90C

Department:

Operations

Function:

Operations - Customer Service

Posted On:

01-Sep-2026

📌 Senior Associate - Customer Service (India)
🏢 AxisMaxlife
📍 India