About OhStayz

OhStayz Private Limited manages a growing portfolio of premium holiday homes, villas and resort properties. We are known for high service standards, strong guest ratings and disciplined operations. We are now looking for a senior hospitality professional to lead our operations end to end.

The Role

As General Manager – Operations, you will own the day-to-day running and commercial performance of our properties. You will lead all operating departments, hold the team to consistently high service standards, and deliver on occupancy, revenue and profitability targets.

This is a hands-on leadership role for someone who can balance guest experience with operational discipline and cost control.

What You'll Do

- Lead day-to-day operations across all departments and ensure smooth inter-departmental coordination
- Own guest satisfaction — monitor reviews, feedback and complaints, and drive prompt service recovery
- Track occupancy, ADR, RevPAR and F&B; revenue against budget, and act on gaps
- Control operating costs, food and beverage costs, payroll, utilities, inventory and wastage
- Provide direction to Front Office, Housekeeping, F&B;, Kitchen, Engineering, Security, Stores and Guest Relations
- Build, document and enforce SOPs, service standards and operational audits
- Lead, train and develop the operations team; work with HR on manpower planning, retention and performance reviews
- Ensure statutory compliance — fire and life safety, food safety and hygiene, labour, licensing and environmental requirements
- Oversee preventive maintenance, asset upkeep and utility efficiency; recommend capex and refurbishment
- Support Sales & Marketing on occupancy, corporate and group business, events and promotional campaigns




- Manage vendors and service providers on quality, performance and cost
- Build relationships with corporate clients, travel agents, tour operators and statutory authorities

What We're Looking For

Qualifications

- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration or a related field
- Additional qualified hospitality qualification is an advantage

Experience

- Minimum 5 years in a senior management role — Hotel Manager, Operations Head, Resident Manager or equivalent
- Proven experience managing multiple departments and large teams

Skills

- Strong leadership and people-management ability
- Solid understanding of F&B; operations and hospitality best practices
- Excellent communication, negotiation and problem-solving skills
- High integrity, attention to detail and the ability to manage multiple priorities under pressure

How You'll Be Measured

Revenue and GOP achievement · occupancy, ADR and RevPAR · guest satisfaction and online review ratings · F&B; revenue and cost percentages · labour cost and productivity · employee retention · service-quality audit scores · compliance and safety performance · preventive maintenance compliance

Why Join Us

- Full operational ownership with direct reporting to the Director
- Real authority over budgets, manpower and process decisions
- A growing portfolio with scope to shape systems from the ground up

Work Location: In person — Angamaly, Kerala

Application: Apply through Indeed with your updated CV. Shortlisted candidates will be contacted for an interview.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 General Manager (India)
🏢 Oh Stayz Private
📍 India