F&B; SERVICE – GUEST SERVICE ASSOCIATE (GSA)

Department: Food & Beverage Service
Position: Guest Service Associate (GSA)
Reports To: F&B; Manager

Job Summary

To provide efficient, courteous, and professional food and beverage service to guests while maintaining the hotel’s service standards and ensuring guest satisfaction.

Key Responsibilities

- Welcome and attend to guests in a warm and professional manner.
- Take food and beverage orders accurately and serve them promptly.
- Set up and clear tables according to hotel standards.
- Maintain cleanliness and hygiene of the restaurant and service areas.
- Ensure proper handling and presentation of food and beverages.
- Assist in buffet setup, replenishment, and clearance.
- Coordinate with the Kitchen and other departments to ensure smooth service.
- Handle guest requests and complaints politely and escalate issues when required.
- Follow all hotel policies, food safety, hygiene, and safety standards.
- Support the team during events,



banquets, and high-occupancy periods.
- Good communication and interpersonal skills.
- Positive attitude and guest-oriented approach.
- Ability to work effectively as part of a team.
- Basic knowledge of food and beverage service.
- Good grooming and professional conduct.
- Willingness to work in shifts, weekends, and holidays.Benefits

Eligibility

- Qualification in Hotel Management / Hospitality or a related field preferred.
- Freshers and candidates with relevant hotel experience may apply.
- Willingness to work versatile shifts, weekends, and holidays.
- Basic knowledge of English; knowledge of additional languages is an advantage.

Food & Accommodation Provided

Send your resumes to: [email protected]

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Guest Service Associate (Kochi)
🏢 Pgs vedanta
📍 Kochi