About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Channel SummaryThe agency channel refers to a distribution method where insurance products are sold through agents. These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services. This initiative is expected to improve customer experience especially in markets where customers prefer human interaction. It also supports customer in a)Resolving policy service needb)Renewal collection to resolve policy holder’s service needs, Cross sale opportunityJob Summary•Lead the mapped team of Sales Desk Managers and ensure their training and development needs are proactively identified and met on time. The TL will be responsible to ensure all team members meet their Input and Output goals. He will be the ‘go-to’ person for all cross functional teams for collaboration and close looping the task at hand or queries and support. •The TL will be responsible for weekly governance of the team.



He/she should provide enough guidance to ensure the business objective is delivered. RM and ZVP level co-ordination and satisfaction is another core area expected from the TL.•The TL will be responsible to support the Head-Sales Desk by effectively driving larger organizational agenda like In-sighting activity, Survey and other activities as communicated time to time. Key Responsibilities/ Key Deliverables:•Lead the mapped team of Sales Desk Managers effectively•Control attrition below allowed limit•Analyze the performance trend and decide on key focus area for the period. •Ensure all team members meet their Input and Output goals. •Ensure team resolves field queries on time. Extend support for escalating the issue if required •Collaborate with RM and ZVP for better customer satisfaction •Support the Head-Sales Desk by effectively driving larger organizational agenda like In-sighting activity, Survey and other drives as communicated time to time•Role model by delivering outstanding result in self-mapped pool of advisorsMeasures of Success:•Increase activation in the given agent segment•- Achieve the Goal Sheet provided at the start of the year•- Satisfactory & timely resolution of query received by team.Key Relationships (Internal / External):•HO co-ordination•Business head of the respective sales channel and regional teams Desired qualification and experienceJob Specifications:•Bachelor's degree or equivalent with Minimum 4 years’ relevant experience in salesKEY COMPETENCIES/SKILLS REQUIRED•People skill•Proficient in Word, Excel, PowerPoint etc.•Ability to analyze and identify Key focus areas•Valuable communication skills (Oral, Written). English and Hindi•Excellent listening skills•Coachable/aptitude for learning

State:

Home Office

Branch:

Gurugram -90C

Department:

Agency

Function:

Agency Enablement

Posted On:

24-Mar-2026

📌 Manager - Sales Desk (India)
🏢 AxisMaxlife
📍 India