Key Responsibilities

- Guest Services: Greet guests, handle check-ins and check-outs, assign rooms, issue room keys, and collect payments.
- Reservations: Manage new bookings, changes, and cancellations by phone, email, or online software.
- Communication Hub: Coordinate with housekeeping and maintenance to make sure rooms are clean and ready.
- Information Provider: Share details about hotel amenities, operating hours, and local attractions.
- Problem Solving: Handle guest complaints with a calm and professional attitude.
- Administrative Tasks: Maintain accurate logs, process billing, and manage cash transactions.

Required Qualifications

- Education: High school diploma or a degree in hotel management.
- Skills: Strong verbal and written communication, active listening, and basic math or cash handling.
- Technical Knowledge: Familiarity with hotel property management systems (PMS) and basic computer software.
- Attributes: Customer-centric attitude, patience, multitasking ability, and willingness to work flexible shifts (including weekends and holidays). [1, 2, 3, 4, 5]

Pay: Up to ₹20,000.00 per month

Benefits:

- Adaptable schedule
- Leave encashment

Work Location: In person

📌 Front Office Associate (India)
🏢 Go2 Hotels and Resorts
📍 India