About us
Pooja Corporation is an established bearing distribution business, serving traders and industrial customers across Gujarat and India since 1986. Our customers are the core of our business, and we're looking for someone dedicated to keeping them happy and coming back.

We're growing, and our customer base is growing with us. As the business scales you'll take on a wider role - more clients, more ownership, and the chance to build your career alongside a company that's getting bigger.

The role
This is a role for someone who builds relationships and follows through. You'll be the main point of contact for our existing customers after they've placed an order - making sure they're looked after, resolving their queries, keeping them satisfied, and following up so payments come in on time. Confident communication and reliable follow-up are the heart of this job.

What you'll do

- Be the main point of contact for existing customers after they place an order
- Provide strong after-sales service and make sure customers are satisfied
- Follow up with customers on pending payments and help ensure they pay on time, passing genuinely overdue or disputed accounts to the accounts receivable team
- Follow up with customers regularly to check in and gather honest feedback
- Handle customer queries, questions, and complaints - resolve them or escalate to the right person
- Build long-term relationships that keep customers loyal and coming back
- Know our product range well enough to answer customer questions confidently




- Keep explicit records of customer interactions, feedback, and issues

What we're looking for

- 2-4 years in customer service, client relationship, or after-sales, ideally in a B2B business
- A confident communicator - strong on the phone and in writing, with customers and colleagues
- Rigorous, reliable follow-up
- A polite, patient, and professional manner
- Proactive - anticipates what customers need and acts on it
- Responsive and available on calls
- Fluent Gujarati and Hindi; working English for records

Preferred (not essential)

- Experience in a trading or distribution business
- Familiarity with bearings or industrial/mechanical products

Pay: ₹20,000.00 - ₹24,000.00 per month

Advantages:

- Cell phone reimbursement
- Internet reimbursement

Application Question(s):

- Our company has traditionally focused on B2B distribution with a small, lean team. As we expand into the B2C market, our customer base is growing and becoming more varied — which means new types of customers to look after, new queries to handle, and new ways of keeping them satisfied. This role involves learning new things, adapting to change, and taking on new responsibilities as we grow. Are you comfortable working in such an environment?
- This role involves speaking with customers on the phone every day and following up until issues are resolved. How many years have you spent in a customer-facing or client-relationship role?

— None · Less than 1 year · 1–3 years · 3+ years

Work Location: In person

📌 Customer Relationship Manager (India)
🏢 Pooja
📍 India