Executive - Customer service (Freight Forwarding)

· Atleast knowledge of 2 products is must. Either air export & import or sea export or import)

· Minimum Experience - 3 to 5 Years in Freight forwarding industry

1. Customer Communication

· Act as the main contact person for customers.

· Respond to customer queries regarding shipment status, documentation, schedules, and charges.

· Provide regular shipment updates to customers.

2. Shipment Coordination

· Coordinate with operations, documentation, transporters, and warehouses.

· Arrange pickup and delivery of cargo.

· Monitor shipment movement from origin to destination.

3. Documentation Handling

· Check and process shipping documents like:

· Commercial Invoice

· Packing List

· Bill of Lading / Air Waybill

· Shipping Bill

· Delivery Order

· Ensure documents are correct and submitted on time.

4. Booking & Planning

· Make cargo booking with Mumbai team for air /sea export shipment

· Plan shipment according to customer timelines and vessel/flight schedules.

· Follow up for space confirmation and equipment availability.

5. Issue Handling

· Resolve issues such as:

· Shipment delays

· Documentation errors

· Customs clearance problems

· Missing cargo or damages

· Communicate solutions to customers quickly.

6.



Coordination with Vendors

· Follow up with:

· Customs brokers

· Transporters

· Warehouses

7. Billing & Costing Support

· Verify freight charges and local charges.

· Coordinate with accounts for invoice generation.

· Ensure profitability as per quotation.

8. Service Quality & Customer Satisfaction

· Maintain strong relationships with customers.

· Ensure shipments are handled smoothly and professionally.

· Work to retain customers and support the sales team.

Skills Required

· Good communication skills

Knowledge of import/export process in freight industries for all four products (Air import & export and sea import & export )

· Basic understanding of customs clearance

· Ability to handle multiple shipments at the same time

· Problem-solving and coordination skills

In easy words:
Customer service in freight forwarding means managing shipments, coordinating with all parties, solving problems, and keeping the customer satisfied until cargo is delivered.

Pay: ₹21,000.00 - ₹42,389.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Executive - Freight Forwarding (Pune)
🏢 Uniworld Logistics
📍 Pune