Noida, Uttar Pradesh
Job Summary

QA Position Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

- QC of voice and non-voice transactions
- Deliver 1 on 1 feedback
- Create action plans in consultation with operations
- Analyze & identify processes which deviate from approved workflows & participate in updating or documenting them
- Participate in calibrations with the Ops team, present analysis, document changes & report out to the Client

Skill Requirements

- Excellent communication and written skills
- Excellent time management skills and the ability to prioritize work accordingly
- Ability to effectively interact and collaborate across functions and levels

Other Requirements
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📌 Team Lead-Voice (Noida)
🏢 HCLTech
📍 Noida