SERVICE REQUEST CATALOGUE MANAGERWe are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only.Key Responsibilities:Take the ownership to oversee the day-to-day operations relating to Asset & Configuration ManagementResponsible for requirement gathering for addition/modification of a SR on the SR catalog.Responsible to perform analysis on the SR that has been requested for decommissioning. Responsible to perform functional testing and liaise with key contact person for conducting UATResponsible to provide the progress update on the SR catalog requests to service request catalog manager Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intendedTraining material preparation updates and version control Testing the workflows, approvals, Task Assignments, SLA, NotificationsProper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role)Training the business users, IT Users and fulfillment groups on the newly added SRs Maintaining information about services and service offerings contained in the active service catalog.Verifying service and service offering information is accurate and complete,



and providing it to consumers through the consumer self-service portal.Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue ManagementAnalyse Trend (Generic Request) and propose addition/retirement to Service CatalogueDecision on the addition/retirement to the Service Catalogue (through Change Management Process)Modification/Update to the Catalogue Design (through Change Management Process)Modification/Update to the Catalogue in ITSM Tool(through Change Management Process)Qualifications/Skills:Very robust Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Coordination, negotiation, and persuasion skillsExcellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation. Strong oral and written communication skillsStrong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve.Supervisory skills and the ability to leverage support from other parts of the organizationProven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.Understanding of Technologies & ITSM Tool.Coordination, negotiation, and persuasion skills.

📌 Service Request Catalogue Manager (Noida)
🏢 HCLTech
📍 Noida