Key Responsibilities
- Programme ownership: Own end-to-end delivery accountability for managed technologyengagements — spanning planning, execution, release management, and post-go-livesupport — with clear SLA and milestone commitments to the client.
- Client relationship management: Serve as the primary delivery point of contact for clientstakeholders; run steering reviews, present progress and risk registers, and proactivelyaddress issues before they escalate.
- Team leadership: Lead, motivate, and develop cross-functional pods comprising softwareengineers, data engineers, BAs, QA specialists, and scrum masters; sustain team velocitywhile managing attrition and bench gaps.
- Agile and scrum governance: Drive sprint planning, stand-ups, retrospectives, and releaseceremonies across one or more scrum teams; coach scrum masters andenforce agilehygiene without being dogmatic about process.
- Technical oversight: Partner with tech leads on architecture decisions, code qualitystandards, and technical debt management; review delivery estimates and call out scope ortimeline risks grounded in engineering reality.
- SDLC and AIDLC governance: Apply a working command of software developmentlifecycle (SDLC) disciplines — requirements, design, build, test, release, and maintenance— and their AI-augmented equivalents (AIDLC), including model development pipelines,data validation gates, and responsible-AI checkpoints; ensure the team's operating rhythmand tooling reflect the right lifecycle model for each workstream.
- Delivery metrics and reporting: Define, track, and publish delivery KPIs — velocity,



defectdensity, release frequency, client CSAT — and use data to drive continuous improvement.
- Risk and dependency management: Maintain an active risk and issue log; own theescalation path for blockers that cross team or client boundaries; coordinate withinfrastructure, security, and third-party vendors as needed.
- Resource and capacity planning: Work with recruiting and resource management toforecast hiring needs, onboard current team members, and ensure the right mix of skills isavailable for upcoming sprints and milestones.
- Commercial awareness: Track hours burn, scope change, and margin health on yourengagements; flag commercial risks and support the account management team in contractrenewals and expansion conversations.
- Practice development: Contribute to building Netscribes& managed delivery playbooks,onboarding templates, and engagement operating models so that what works on oneaccount can be replicated at scale.Required Qualifications
- Bachelors or Masters degree in Computer Science, Information Technology, Engineering,or a related field.
- 12–18 years of overall experience, with a minimum of 5 years in software development (anymainstream stack) and 4+ years in a delivery management,



programme management, orengagement management role.
- Demonstrated ownership of multi-team software delivery programmes — managing 10 ormore engineers across concurrent workstreams with hard client deadlines.
- Hands-on scrum master or agile lead experience; comfortable running sprint ceremoniesand coaching teams on agile practices, not just overseeing them.
- Strong grasp of software engineering fundamentals — enough to validate technicalestimates, challenge scope decisions, and have credible technical conversations withengineers and architects.
- Solid understanding of end-to-end SDLC phases — requirements, design, development,testing, deployment, and maintenance — and familiarity with AI-augmented developmentlifecycle (AIDLC) practices such as model development pipelines, data quality gates, and AIgovernance checkpoints relevant to client engagements.
- Proven track record of managing senior client stakeholders — running steering committees,presenting to CxO audiences, and handling difficult conversations calmly and constructively.
- Experience with project and delivery tooling — Jira, Confluence, or equivalents — andcomfort defining process when tooling is absent.
- Demonstrable commercial awareness: understanding of T&M; and fixed-price contractmodels, change control processes, and margin-level hygiene.
- Excellent written and verbal communication skills; able to produce crisp status reports, riskregisters, and slide decks without heavy editorial support.

📌 Delivery Head (Maharashtra)
🏢 Netscribes
📍 Maharashtra