Hiring: Contact Center Head – BengaluruLocation: BengaluruExperience: 15+ YearsCTC: Up to ₹40–45 LPAWe are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startupKey Responsibilities:Lead large-scale Contact Centre / BPO operations across inbound and outbound processes.Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role.Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs.Own P&L;, cost optimization and operational efficiency.Leverage AI,



automation and analytics to improve customer experience and operational performance.Partner with senior stakeholders to drive business growth and continuous improvement.Ideal Candidate:12 years of experience in Contact Centre / BPO / Telesales / Customer Operations.Strong experience managing large-scale sales team and outsourced operations.Proven track record in target-driven outbound sales environments.Robust exposure to P&L;, vendor management, KPI/SLA governance and process improvement.Experience in a fast-paced, technology-led or startup environment will be preferred.Strong leadership, stakeholder management and commercial acumen.Interested candidates can share their updated CVs at [email protected] Whatsapp on (phone hidden)

📌 Contact Center Manager (Bengaluru)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Bengaluru