Transition Program ManagementJob DescriptionRole family- Program — staff role alongside the Infrastructure LeadBasis- Fixed-term appointment for the duration of the transition Program, approximately 12 monthsTransition ManagerTransition Manager — Fixed-Term | 8–12 Years Date: August 2026EMPLOYMENT IDENTITYProfessional Family- INFRASTRUCTUREJob- Transition Program ManagementEntity— Pune Global Capability CentreReports to- Infrastructure Lead — IndiaSub-team- Program — staff role alongside the Infrastructure Lead (fixed-term)JOB HOLDER PROFILELevel of education- Bac +5 or equivalentExperience- 8 to 12 yearsRequired experience- Professional experience managing transition or migration Programs in an IT service, Global Capability Centre or shared-services context, including structured knowledge transfer with defined stage-gates. Demonstrated management of a multi-workstream Program across geographies, with accountability for plan, risk and reporting.Preferred- Payments, banking or financial services context. Prior experience transitioning infrastructure or application support functions into a GCC from an offshore parent. Recognized Program management certification. Working familiarity with infrastructure operations — network, database, middleware, cloud or security.EMPLOYMENT MISSIONOwn the transition Program that moves infrastructure functions from Casablanca to the India team in Pune. The role is accountable for the Program mechanics across all six functions and three waves — the master plan, Casablanca SME capacity, documentation readiness gating, stage-gate governance, risk management and reporting — so that each function transitions on structured evidence rather than on elapsed time. The position is fixed-term for the duration of the Program.PURPOSES OF EMPLOYMENTTM001 Own the end-to-end transition plan
- Build and maintain the master transition plan across six functions and three waves
- Sequence stage-gates so that concurrent transitions do not exceed available Casablanca SME capacity
- Maintain dependencies between hiring dates, onboarding, training and knowledge transfer start dates
- Re-plan when a wave slips and communicates the revised critical path to India and Casablanca
- Maintain the Program milestone baseline and track variance against itTM002 Secure and manage Casablanca SME capacity
- Obtain a named SME per function from the Casablanca function leads
- Calendar committed hours at least four weeks before each knowledge transfer start
- Track hours actually delivered against the plan of approximately 120 hours per function and report variance




- Escalate SME non-availability before it becomes a schedule slip
- Balance SME load where two functions transition concurrently within a waveTM003 Gate readiness before each transition begins
- Issue and chase the documentation prerequisite checklist for each function
- Confirm completeness jointly with the Infrastructure Lead two weeks before the knowledge transfer start date
- Hold the start where prerequisites are incomplete rather than proceeding regardless
- Verify monitoring visibility, access provisioning and workplace readiness before each stage
- Confirm onboarding and foundation training are complete before a resource enters knowledge transferTM004 Administer stage-gate governance and sign-off
- Chair the review at the end of each transition stage — KT, Shadow, Reverse Shadow, Reverse KT and Sign-off
- Administer the exit criteria objectively — scenario coverage, ticket counts, documentation quality
- Establish whether criteria have been met and present the evidence; recommend sign-off, extension or remediation
- Maintain the sign-off record and evidence pack for each function
- Track the post-sign-off stabilisation window and the use of the Casablanca escalation routeTM005 Manage Program risk, issues and reporting
- Maintain the transition RAID log and drive mitigation actions to closure with named owners and dates
- Escalate to the Infrastructure Lead and PS Manager against defined thresholds
- Provide weekly transition status — stage-gate position, SME hours delivered, blockers
- Provide fortnightly Program reporting to PS Manager and Casablanca function leads
- Produce transition burn-down and closure reporting at the completion of each waveTM006 Coordinate the formal training track
- Book vendor and certification training against the plan, respecting vendor lead times
- Track attendance, completion and certification outcomes across the engineering positions
- Flag where training slippage would compromise a transition stageREQUIRED SKILLSSkill levels:



1 – Insider 2 – Confirmed 3 – Mastery 4 – ReferentKnowledgeElectronic banking professions- 1Networks and IT security- 1Infrastructure operating models and support tiering- 2Program and project management methodology- 3Knowledge-transfer and transition methodology- 3English language- 4Managerial SkillsClient orientation- 3Compliance with commitments- 4Taking initiative- 4Anticipation of problems- 4Reporting & monitoring- 4Involvement in the Quality approach- 3Influence without direct authority- 4Decision making under pressure- 3Business SkillsTransition and migration Program management- 3Stage-gate governance and criteria-based sign-off- 3Capacity planning and SME scheduling across geographies- 3RAID management and mitigation tracking- 3Program reporting and executive communication- 3Cross-geography stakeholder management- 3Technical literacy sufficient to challenge a sign-off claim- 2Training coordination and vendor scheduling 2Behavioural SkillsInterpersonal skills- 4Team spirit- 3Initiative- 4Flexibility- 3Ability to provide support and assistance- 3Participation in meetings- 4Communication with senior stakeholders- 4Resilience in holding a position under pressure- 4PERFORMANCE INDICATORSKPI001- All six functions signed off within the agreed Program window KPI002 SME hours delivered against the 120-hour per-function planKPI003- Proportion of functions entering knowledge transfer with prerequisites completeKPI004- Stage-gate extensions and post-sign-off escalations to Casablanca kept within agreed thresholdsRELATIONAL SPHEREFunctional relationships
- Infrastructure Lead — India
- All six infrastructure sub-teams
- Casablanca function led and named SMEs
- PS Manager — India
- India HR and Recruitment
- Casablanca-based HQ stakeholdersWORKING CONDITIONSLocation- Pune, IndiaWorking hours- General shift (10:00–19:00 IST), Monday to Friday, with flexibility for overlap with Casablanca (05:30–14:30 GMT+1).On-call- Not part of any technical on-call rotation. Available for Program escalation during transition windows, including scheduled weekend cutover activity where a transition stage requires it.Team dimension- No direct reports. Coordinates 13 engineers across six sub-teams and named SMEs in Casablanca through the transition Program. Fixed-term appointment for the duration of the Program, approximately 12 months, with possible conversion to Infrastructure Project Management at Program close.Boundary with the Infrastructure LeadThe Transition Manager establishes whether the exit criteria have been met and presents the evidence; the Infrastructure Leadand the Casablanca SME jointly accept or reject. The role recommends; it does not decide.

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