Job Description

- Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi-Fi, and other IT equipment.
- Provide day-to-day technical support to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, HR, Sales, and Administration.
- Monitor and maintain the hotel's LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
- Support and maintain hotel applications such as Property Management System (PMS), Point of Sale (POS), HRMS, accounting systems, and other operational software.
- Assist with installation, configuration, upgrading, and maintenance of hardware and software.
- Manage user accounts, email accounts, passwords, access rights, and system permissions.
- Ensure regular data backup and assist with data recovery when required.
- Monitor antivirus, firewall, endpoint security, and other IT security systems.
- Maintain CCTV, access control, telephone/PBX, IPTV, and other technology systems where applicable.




- Support guest Wi-Fi and resolve guest technology-related issues promptly.
- Maintain IT inventory, asset records, software licenses, and equipment documentation.
- Coordinate with external vendors and service providers for maintenance, repairs, and technical support.
- Perform preventive maintenance of IT systems and equipment.
- Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
- Follow hotel IT policies, cybersecurity procedures, and data protection standards.
- Maintain proper records of incidents, service requests, maintenance activities, and IT assets.
- Assist the IT Manager in implementing current technology projects and system upgrades.
- Provide basic IT training and guidance to hotel employees.
- Ensure minimum downtime of critical hotel systems and escalate major issues to the IT Manager or relevant vendor.

📌 IT Executive (Udaipur)
🏢 FAIRMONT
📍 Udaipur