Business Analyst – M&E; 2030 Transformation Portfolio

ABOUT THE CHANCE

The M&E; 2030 Transformation Portfolio is the delivery engine behind FCM Meetings & Events’ Five Big Moves - the multi-year portfolio reshaping how we operate, sell and scale globally. It spans four pillars: Foundations & Innovations (our Core Programme), the Single Operating Model, Regional Projects, and M&A; Integration.

We’re looking for a Business Analyst with at least two years’ experience to join the Portfolio Delivery team. Your primary focus will be Foundations & Innovations - the programme building our core tech and process backbone - but you’ll flex across other pillars as portfolio priorities shift.

Accountabilities are structured around the M&E; 2030 Business Analysis Service Framework (BASF), which sets out six core areas of BA service across the portfolio - from problem analysis through to supporting change deployment.

You’ll bring proven analytical thinking, genuine curiosity for how things work,



and the communication skills to turn complexity into clarity - ideally with BA experience gained in travel, events or MICE environments. If you’re someone who sees inefficiency and wants to fix it, this role was written for you.

Your reward? A front-row seat across the entire M&E; 2030 portfolio, real variety in the problems you solve, and the platform to build a career in global transformation and delivery.

KEY RESPONSIBILITIES
- Conduct situation investigations, stakeholder interviews, surveys, and root cause analysis to identify business problems and opportunities.
- Gather, analyse, and document business requirements for new or enhanced systems and processes.
- Facilitate workshops and engage stakeholders across regions, cultures, and time zones.
- Support feasibility assessments, business case development, cost-benefit analysis, and ROI modelling.
- Analyse and optimise business processes using BPMN, UML, Value Stream Mapping, and Lean methodologies.
- Develop user stories, use

📌 Business Analyst (Mumbai)
🏢 Flight Centre
📍 Mumbai