Customer Support Executive

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted today

Job

Be an early applicant

About the job

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

- 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
- Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
- Businesses drive 2580% of revenues using AiSensy
- Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity

- Work with a dynamic, fast-growing team passionate about customer success
- Gain hands-on experience in building and optimizing support systems and processes
- Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
- Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

.

Responsibilities

- Customer Interactio n: Manage customer inquiries across phone, email, live chat, and social media
- Product Assistance : Provide accurate product/service information, handle complaints, process orders, and manage returns
- Troubleshootin g: Resolve product-related issues promptly to ensure high customer satisfaction
- Customer Record s: Maintain detailed, accurate records of all interactions in CRM/support tools
- Product Knowledg e: Develop deep expertise in AiSensys platform to deliver effective solutions
- Performance Goal s:



Collaborate with the support team to achieve and exceed KPIs/SLAs
- Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experience
- Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflows

Qualifications

- 1+ ye ars of experience in customer support or a related rol e (B2B SaaS experience preferred)
- Strong communication skills with a customer-first mind set
- Proficiency in support platforms (e.g ., Zendesk, Freshdesk, LiveC hat) and CRM tools
- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Why Join Us?

- Be part o f a supportive and creative environ ment that values growth
- Opportunity to lead impactful projects and shape customer experiences i n a scaling sta r tup
- Directly contribute to the success of brands generating a large share of revenues via AiSensy
- Grow your career in a company wh ere customer satisfaction is the top prio r ity.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Executive (Haryana)
🏢 AiSensy
📍 Haryana