Job Type: Full-time

Location: India (Offshore) - ESTAvailabilityPositionSummary The SalesforceScrum Lead - Agentforce & AI Solutions is responsiblefor leading Agile Salesforce delivery teams while designing,developing, and supporting enterprise Salesforce solutions with astrong focus on AI-driven automation, Agentforce, Data Cloud, andmodern Salesforce platform capabilities. This role combinesSalesforce technical leadership, Scrum Master responsibilities,solution architecture, and hands-on development expertise todeliver scalable, secure, and intelligent businesssolutions.The individual will serve as theprimary Agile lead for Salesforce initiatives, facilitating Scrumceremonies, managing sprint execution, coordinating stakeholders,and ensuring successful delivery of business value. The rolerequires deep expertise in Salesforce development, administration,Agentforce AI implementation, Dev Ops practices, and enterpriseintegration patterns while promoting Agile best practices,continuous improvement, and deliveryexcellence.This position partners with businessstakeholders, product owners, architects, and development teams toimplement customer, employee, and operational AI solutionsleveraging Salesforce Agentforce, Einstein AI, Data Cloud, andrelated Salesforcetechnologies.Responsibilities Agile& ScrumLeadership Serve asScrum Lead for Salesforce delivery teams, facilitating Agileceremonies including Sprint Planning, Daily Standups, BacklogRefinement, Sprint Reviews, andRetrospectives. Partner with Product Owners andbusiness stakeholders to prioritize and groom productbacklogs. Manage sprint execution, teamcapacity, velocity tracking, and release planningactivities. Remove project roadblocks andfacilitate resolution of issues impacting deliverytimelines. Monitor and report sprint progress,risks, dependencies, and delivery metrics toleadership. Promote Agile best practices,continuous improvement, and teamcollaboration. Coach team members on Scrumprinciples, Agile methodologies, and effective deliverypractices. Coordinate cross-functional teams,vendors, and business stakeholders to ensure successful projectexecution. SalesforceDevelopment & SolutionDelivery Analyzebusiness requirements and design scalable Salesforce solutionsleveraging Sales Cloud, Service Cloud, Agentforce, and DataCloud. Design, develop, test, deploy, andsupport applications using Apex, Lightning Web Components (LWC),Salesforce Flows, Java Script, Node.js, and declarativetools. Lead end-to-end Salesforce projectdelivery including design, development, testing, deployment, andproduction support. Ensure solutions adhere toSalesforce best practices, architectural standards, securityrequirements, and governance models. Createtechnical designs, user stories, solution documentation, andimplementation plans. Conduct code reviews andenforce development standards across theteam. Agentforce & AISolutions Design andimplement Salesforce Agentforce AI Agents including SDR, LeadNurturing, Pipeline Management, Employee Service, and OperationalAgents. Configure Agent Builder, PromptBuilder, Agent Actions, Topics, and Agentforce Reasoning Enginecomponents. Design AI-powered businessprocesses and automation frameworks leveraging Einstein AI andSalesforce native capabilities. Optimize AIagent performance through prompt engineering, reasoning strategies,and token optimization techniques. ImplementResponsible AI practices, governance controls, complianceframeworks, and Einstein Trust Layercapabilities. Configure monitoring, analytics,dashboards, and audit logging for AI agent performance and businessROI measurement. SalesforceAdministration & PlatformManagement ManageSalesforce security and access controls including Profiles,Permission Sets, Role Hierarchies,



Sharing Rules, andFLS/CRUD. Support Salesforce environmentstrategy, configuration management, and platformgovernance. Develop and maintain reports,dashboards, analytics, and business intelligencesolutions. Troubleshoot user issues related toaccess, licenses, permissions, navigation, and systemfunctionality. Support business transformationinitiatives, process improvements, and platform adoptionactivities. Ensure data quality, platformstability, and applicationperformance. Data Cloud,Integration &Architecture; ImplementSalesforce Data Cloud (Data 360) and Retrieval Augmented Generation(RAG) architectures. Design API-first andHeadless Customer 360 integrationsolutions. Integrate Agentforce with SalesCloud, Service Cloud, Knowledge, digital channels, externalapplications, and third-party APIs. Collaboratewith enterprise architects on scalable integration and automationstrategies. Support middleware and enterpriseintegration platforms asrequired. Salesforce Dev Ops& ReleaseManagement Leadsource-driven development initiatives using Salesforce DX (SFDX),Salesforce CLI, and Visual Studio Code. ManageGit-based source control, branching strategies, and releasemanagement processes. Oversee CI/CD pipelines,automated testing, deployment automation, and Dev Opsgovernance. Coordinate production releases,change management activities, and post-deploymentvalidation. Ensure proper version control,documentation, testing, and compliance across alldeliverables. Leadership &Collaboration; Buildstrong relationships with business stakeholders and seniorleadership. Collaborate with developers,administrators, architects, QA teams, and business analysts todeliver innovative solutions. Mentor juniorteam members on Salesforce technologies, Agentforce capabilities,Agile methodologies, and development bestpractices. Evaluate emerging Salesforcetechnologies, AI tools, and industry trends and provide strategicrecommendations. Knowledge,Skills &Experience; 7+ years ofhands-on Salesforce development experience in enterprise productionenvironments. 3+ years of experience leadingAgile/Scrum teams as Scrum Master, Technical Lead, or DeliveryLead. 10+ years of overall IT experiencepreferred. Strong experience with SalesforceSales Cloud, Service Cloud, Experience Cloud, and Platformcapabilities. Expert knowledge of Apex,Lightning Web Components (LWC), Java Script, Node.js, SalesforceFlows, and declarative development. Hands-onexperience implementing Salesforce Agentforce AI solutions andautonomous agents. Strong knowledge of PromptBuilder, Agent Builder, Einstein AI, Copilot capabilities, and AIworkflow automation. Deep understanding ofprompt engineering, Large Language Models (LLMs), and AIoptimization techniques. Experience withSalesforce Data Cloud, Data 360, data integration, and RAGsolutions. Solid understanding of Salesforcesecurity architecture, administration, andgovernance. Experience integrating Salesforcewith enterprise applications using REST APIs, SOAP APIs, middlewareplatforms, and event-drivenarchitectures. Expertise in Salesforce DX(SFDX), Salesforce CLI, Visual Studio Code, Git, Dev Ops Center, andCI/CD practices. Knowledge of Headless Customer360, API-first architectures, and modern enterprise integrationpatterns. Robust understanding of Scrum, Agile,Kanban, SAFe, and Agile deliverymethodologies. Experience using Jira,



AzureDev Ops, Confluence, or similar Agile project managementtools. Excellent communication, presentation,stakeholder management, and facilitationskills. Strong leadership, organizational,planning, and problem-solving skills. Abilityto manage multiple priorities and deliver high-quality solutions ina quick-paced environment. Ability to workindependently while leading globally distributedteams. Certifications Required SalesforceCertified Administrator Salesforce PlatformDeveloper I (PD1) Salesforce AgentforceSpecialist Preferred SalesforcePlatform Developer II (PD2) Salesforce DataCloud Consultant Certified Scrum Master(CSM) Professional Scrum Master(PSM) SAFe Scrum Master(SSM) Salesforce AIAssociate Salesforce AdvancedAdministrator Education Bachelor'sDegree in Computer Science, Information Systems, Engineering, or arelated technical discipline. Equivalentcombinations of education, Salesforce certifications, Agilecertifications, and relevant enterprise experience will beconsidered. WorkingConditions Occasionalnon-standard work hours and production support activities asbusiness requires. Ability to collaborate withglobal teams and business stakeholders across multiple timezones. Availability during EST business hoursfor key project and stakeholderengagements. Professional office or remoteworking environment. AtTech Data, a TD SYNNEX Company, our values guide everything we do:Together, We Own It, We Dare to Go, We Grow and Win, and above all,We Do the Right Thing. These principles shape how we work with eachother, our partners, and our communities as we drive innovation andcreate lasting impact.What's In It ForYou? ElectiveBenefits: Our programs are tailored to your country tobest accommodate your lifestyle. GrowYour Career: Accelerate your path to success (and keep upwith the future) with formal programs on leadership andprofessional development, and many more on-demandcourses. Elevate Your PersonalWell-Being: Boost your financial, physical, and mentalwell-being through seminars, events, and our global LifeEmpowerment AssistanceProgram. Diversity, Equity &Inclusion;: It's not just a phrase to us; valuing everyvoice is how we succeed. Join us in celebrating our globaldiversity through inclusive education, meaningful peer-to-peerconversations, and equitable growth and developmentopportunities. Make the Most of ourGlobal Organization : Network with other new co-workerswithin your first 30 days through our onboardingprogram. Connect with YourCommunity: Participate in internal, peer-led inclusivecommunities and activities, including business resource groups,local volunteering events, and more environmental and socialinitiatives. Don'tmeet every single requirement? Apply anyway. At Tech Data, a TD SYNNEX Company,we're proud to be recognized as a great place to work and a leaderin the promotion and practice of diversity, equity and inclusion.If you're excited about working for our company and believe you'rea good fit for this role, we encourage you to apply. You may beexactly the person we're looking for!We are anequal opportunity employer and committed to building a diverse teamthat represents and empowers a variety of backgrounds,perspectives, and skills. All qualified applicants will receiveconsideration for employment based on merit, without regard torace, colour, religion, national origin, gender, gender identity orexpression, sexual orientation, protected veteran status,disability, genetics, age, or any other characteristic protected bylaw. To support our diversity and inclusion efforts, we may ask forvoluntary gender disclosure information. This data will be usedsolely to improve our hiring practices and ensure fair treatmentfor all candidates.

📌 Senior sales force scrum lead (Chennai)
🏢 Tech Data
📍 Chennai