This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payments Dispute & Chargeback Specialist based in India.

This is a fully remote opportunity for a payments professional to take ownership of the complete chargeback and dispute lifecycle in a fast-paced, high-volume e-commerce and telehealth environment.
You will investigate disputed transactions, build compelling evidence packages, and work to improve dispute outcomes while protecting revenue.
The role combines payment operations, fraud investigation, risk monitoring, and data analysis to identify patterns and prevent recurring issues.
You will collaborate closely with Customer Support, Finance, Payments Operations, and fraud prevention teams to resolve disputes efficiently.
Success in this role will directly contribute to maintaining healthy chargeback ratios, reducing fraud, and strengthening payment operations.
The environment is highly autonomous and agile, making it well suited to someone who takes ownership, moves quickly,



and is comfortable working with limited oversight.
Professional-level English and availability during U.S. business hours are required.

Accountabilities:
- Chargeback lifecycle management: Own the end-to-end dispute process, from receiving notifications through final resolution, reviewing disputes from Stripe and other payment processors, categorizing cases using card network reason codes, and ensuring all responses meet required deadlines.
- Dispute investigation: Analyze disputed transactions and customer activity to determine validity, reviewing transaction history, account activity, IP and device information, billing and shipping details, and customer communications to identify friendly fraud, unauthorized transactions, or policy abuse.
- Evidence compilation and representment: Build structured, persuasive evidence packages using proof of service or delivery, transaction details, customer communications,

📌 Payments Dispute (India)
🏢 Jobgether
📍 India