Duties

Responsible for high-level relationship management and acts as client liaison during delivery of a skilled services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business.

What You'll Do:

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- Collaborate with clients and Customer Success Managers to assemble requirements, get feedback on designs and present results
- Provide responsive and high-quality technical guidance to Workfront customers.
- Recommend solutions to help clients advance their maturity and use of technologies
- Help advance the customer digital experience, by means of ground-breaking projects and thought leadership
- Collaborate and direct multi-functional teams internally and externally to successfully deliver a project end-to-end




- Participate and contribute to strategic account planning sessions, facilitate customer-visioning workshops, and serve as the liaison to delivery of value-focused engagements.
- Diagnose and resolve technical issues and challenges that customers may encounter while using Workfront.
- Offer training and guidance to customers on how to effectively use Workfront to improve their project and work management processes.
- Share recommendations with customers to help them maximize the value of Workfront's software.
- Market trends, competitive positioning and capabilities required for differentiation.
- Assess strategic objectives, innovation opportunities and other avenues of incremental value
- Business strategy development, process designs, benchmarks
- Conduct customer digital transformation workshops to help customers redefine their business processes and business models.
- Understand and present pot

📌 Customer Advisor Workfront (Bengaluru)
🏢 Trigent Software
📍 Bengaluru