Company Name: VARITE India Private Limited
About The Client:
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
Essential Job Functions:
- Provide technical support via telephone and email, thoroughly logging all interactions in respective support cases.
- Work night shifts without rotations, with a 9-hour shift ranging from 8 PM to 7 AM IST. Participate in weekend or holiday coverage on a rotational basis with the team.
- Validate and report customer-submitted product bug reports with precision.
- Educate customers on the use of Digital Marketing products.
- Handle projects expertly and within stated timelines.
- Fully own cases and contribute to the success of global teams.
- Identify trends and potential issues, communicating them promptly to affected parties.
- Support sustainable and scalable software solutions for Adobe’s largest customers.
- Maintain accurate and complete product documentation.
- Treat each case as an opportunity to delight customers, despite factors outside the consultant’s control (such as product limitations or dependencies on third parties).
- Assist in special projects and other duties as assigned.
Qualifications:
- Must have valuable written and communication skills Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services. Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
- Experience with SQL and database management.
- Experience with data insertion and reporting APIs, SOAP, REST, and PHP.
- Knowledge of mobile and video programming solutions.
- Experience with Tag Management tools.
- Desirable experience with Adobe Solutions such as Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and op
📌 Technical Support Consultant (Noida)
🏢 VARITE
📍 Noida