Position Summary...
As a Technology Services Engineer III at Walmart, you will be a key member of the L2 support team in Chennai, responsible for providing advanced technical support, incident resolution, and system stability across mission-critical technology platforms. You will serve as the primary escalation point between L1 support and engineering, driving rapid resolution of complex issues and ensuring operational excellence across production environments.

What you'll do...
About Team
This is the team which builds reusable technologies that aid in acquiring customers, onboarding and empowering merchants besides ensuring a seamless experience for both these stakeholders. They also optimize tariffs and assortment, adhering to the Walmart philosophy - Everyday Low Cost. In addition to ushering in affordability, they also create personalized experiences for customers the omnichannel way, across all channels - in-store, on the mobile app and websites. Our team is responsible for design, development, and operations of large-scale consumer facing applications.



We focus on real-time transactions, user experience flows, streaming analytics across web and native apps. We interact with multiple teams across the company to provide scalable robust technical solutions.
What You'll Do
- Provide L2 technical support for production and non-production environments, managing escalated incidents, service requests, and problem records end-to-end.
- Troubleshoot and resolve complex issues spanning applications, infrastructure, and system integrations; engage engineering and product teams as required to drive resolution.
- Monitor system health metrics and platform telemetry, proactively identify risks, and implement corrective or preventive actions before they impact business operations.
- Conduct root cause analyses (RCA) on critical incidents; document findings, corrective actions, and lessons learned in the team knowledge base.
- Lead change management activities including pre/p

📌 Technology Services Engineer III (India)
🏢 WM Global Technology Services India
📍 India