15 Sep
|
Jobgether
|
India
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Warranty Coordinator based in India.
This role is responsible for accurately managing warranty claims and supporting dealers throughout the warranty process.
You will evaluate claims for accuracy and validity, investigate issues, and ensure established warranty policies and procedures are consistently followed.
The position combines customer service, data management, problem-solving, and detailed administrative work within a global, remote environment.
You will communicate regularly with international teams and dealers, responding professionally to inquiries and coordinating resolutions across time zones.
The role also involves analyzing historical warranty data to identify patterns, support return decisions, and escalate issues requiring management attention.
You will work extensively with business systems and productivity tools while maintaining a high standard of accuracy and attention to detail.
This is a permanent,
fully remote chance suited to someone who is organized, service-oriented, technically comfortable, and confident working independently during an evening shift.
Accountabilities:
- Manage warranty inquiries: Respond promptly and professionally to warranty-related questions received by email, providing clear information and maintaining strong service standards when communicating with dealers and internal stakeholders.
- Evaluate and process claims: Input, verify, coordinate, and maintain warranty claim information in the relevant database, reviewing each claim for accuracy and validity before approving or rejecting it according to established policies and business practices.
- Investigate claim issues: Analyze discrepancies and investigate warranty claim problems, determining appropriate resolutions and escalating matters that require management review or additional input.
- Analyze warranty data: Use data mining and
📌 Warranty Coordinator (India)
🏢 Jobgether
📍 India