Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • • The Team Lead will be responsible for the management of a team of agents,



for single or multiple clients that continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. Delivers customer satisfaction which exceeds expectations and achieves target of contribution and profit margins.
• • The Team Lead will work as part of the managem

• Candidate who is good in email and chat process who is positive in typing is what is preferred here

• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? • Primary skill - Customer Service - P4
• 5-6 years outsourcing operations experience ,including 1+ year(s) experience in Team Handling role
Roles and Responsibilities: • • Manage Operations from process measurement standpoint
• • Maintain regular communication

📌 Customer Contact Comms Senior Analyst (Bengaluru)
🏢 Accenture
📍 Bengaluru