Delivery Head – OSS/BSS, Application, CSI

Location: Noida / Gurugram

Role Overview

Deliver Head – Applications, OSS/BSS & Automation Programs is a senior leadership role responsible for driving continual service improvement (CSI) programs across applications, OSS/BSS platforms and automation.

In addition to technical and program leadership, this role carries account-level ownership, ensuring delivery excellence, stakeholder confidence, value realization, and long-term account health across strategic enterprise customers or internal business units.

The role blends engineering depth, transformation leadership, and consultative account stewardship to ensure platforms are reliable, scalable, and continuously improving.

Key Responsibilities

Strategic Program & CSI Leadership
- Own end-to-end planning and execution of CSI, OSS/BSS modernization, observability, infrastructure automation, and AI-led operations programs.
- Define and deliver multi-phase transformation roadmaps aligned with business priorities and account objectives.




- Drive cross-functional alignment across Platform Engineering, DevOps, Application Support, OSS/BSS, Database, Security, Network, and NOC teams.
- Ensure programs deliver measurable improvements in stability, efficiency, and cost optimization.
- Ensure initiatives directly improve incident prevention, faster detection, and root cause isolation.

Account Ownership & Stakeholder Management
- Act as the senior delivery and CSI owner for assigned strategic deliverables.
- Build and maintain strong relationships with customer IT leadership, OSS/BSS operations heads, and business stakeholders.
- Translate account expectations into transparent technical programs, KPIs, and execution plans.
- Lead CSI reviews and executive steering forums.
- Ensure transparency on delivery status, risks, dependencies, and outcomes.

AI & Predictive Analytics Implementation
- Champion AI/ML-driven initiatives for:
- Predictive incident detection
- Capacity optimization

📌 Delivery Head – OSS/BSS (Noida)
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