Job Description About Classcard: Classcard is a fast-growing SaaS platform that empowers academies and class-based businesses to streamline scheduling, bookings, payments, and student communications. From dance schools to sports clubs and tuition centers, we serve clients across the UAE, APAC, EMEA, and Africa. Our Mission: To simplify operations for educators and coaches so they can focus on what matters—inspiring students. Our Culture: Collaborative, data-driven, and customer-obsessed. We value creativity, ownership, and a growth mindset. Role Overview: As a Product Support Specialist , you’ll be the primary point of contact for our customers and play a key role in shaping their experience with Classcard. Your responsibility goes beyond resolving issues—you’ll understand customer problems deeply,



guide them clearly, and ensure they feel supported at every step. You’ll also work closely with internal teams to surface insights and help improve the product over time. This role is ideal for someone who enjoys helping people, solving problems, and working closely with real users. What You'll Do: Customer Support & Communication Respond to customer queries via email, chat, phone, and WhatsApp Business Actively listen to users, understand context, and provide transparent, empathetic responses Handle day-to-day support issues related to: Scheduling Payments Attendance

📌 Product Support Specialist (Mumbai)
🏢 Classcard
📍 Mumbai