Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Renewals Ownership
- Independently manage end-to-end renewal cycles for an assigned portfolio of accounts, including outreach, quoting, negotiation, and contract execution.
- Prepare and deliver renewal quotes, driving toward a 95%+ gross retention rate.
- Own the renewal timeline for assigned accounts, ensuring all milestones are met well in advance of contract expiration.
- Identify at-risk renewals early and partner with Customer Success and Account Management to develop retention strategies.
- Serve as a pre-escalation point to vet and troubleshoot renewal issues before escalating to the Sr. Director.
- Drive and lead renewal forecast calls, providing accurate pipeline reporting and renewal status updates to Customer Success leadership.
- Contract & Order Management
- Create accurate contractual order documents for renewals, amendments, and add-ons in accordance with Trintech's contracting standards.




- Generate and maintain renewal quotes using DealHub and Salesforce CPQ, ensuring accurate product and pricing configuration.
- Track the signatory process and maintain up-to-date chance and contract status in Salesforce.
- Support the Deal Desk process for complex or non-standard renewal transactions.
- Prepare monthly reconciliation reports for processed renewals and customer assets.
- Process Improvement & Collaboration
- Identify inefficiencies in the renewals process and proactively propose and implement improvements.
- Collaborate with the Revenue Operations team on cross-functional initiatives to streamline contracting and renewals workflows.
- Contribute to internal documentation of renewals procedures and best practices.
- Provide informal guidance and support to junior Renewals Specialists, sharing knowledge and helping onboard new team members.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- 5+ years of experience in

📌 Sr Renewals Specialist (Bengaluru)
🏢 Trintech Solutions
📍 Bengaluru