Job Title: Associate / Analyst - Social Listening
GCL: C2 / C3
Introduction to role:
Are you prepared to transform real-time social conversations into decisions that build how we reach patients and paCollaborate with us in Chennai to power data-driven storytelling that influences content, media, and reputation across our ent erprise.
In this role, you will transform unstructured social data into clear, actionable insights that help teams move faster and make smarter choices. You will own topic frameworks, build and refine queries, and deliver compelling narratives that leaders use to optimize campaigns and events. Can you see yourself connecting the dots across platforms to surface the signals that matter?
Accountabilities:
- Insight Framework Definition: Translate business questions into accurate social listening objectives, topics, and measures that focus analysis on what drives impact.
- Query Architecture: Build, test, and refine keywords, operators, and filters to ensure high-quality data capture and accurate mention classification.
- Analytics and Interpretation:



Pull and interpret data on volume, sentiment, conversation drivers, and influencers; separate noise from signal and quantify what matters.
- Decision Enablement: Provide clear recommendations that guide content, media, and event strategies; advise on optimizations and next actions.
- Reporting and Storytelling: Create PowerPoint, newsletter, and Excel deliverables that translate analysis into a concise story with charts, tables, and infographics.
- Dashboarding: Configure tool dashboards that track key indicators and make performance visible to stakeholders.
- Quality and Compliance: Adhere to global social listening standard operating procedures and compliance policies; deliver error-free outputs.
- Continuous Improvement: Proactively improve queries, definitions, and processes to raise accuracy and insight depth by the end of each reporting period.
- Stakeholder Collaboration: Partner with marketing,

📌 Associate / Analyst - Social Listening (Bengaluru)
🏢 AstraZeneca
📍 Bengaluru