Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a agile team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

As the primary point of contact for assigned customers and partners within Gracenote, this role involves comprehensive relationship management. The position requires proactive communication, troubleshooting, and quality management, while also focusing on upsell opportunities and customer health. Key responsibilities include handling escalations, developing action plans, managing reports and dashboards,



coordinating product updates and integrations, and maintaining customer-specific playbooks. This role demands a blend of customer service, industry expertise, and strategic thinking to ensure customer satisfaction and to drive business growth.
As a Customer Success Manager you will:
- Serve as the primary point of contact for assigned customers and partners
- Establish and maintain regular check-ins, including dashboard and report reviews
- Create and deliver Quarterly Business Review (QBR) presentations, documenting highlights and action items.
- Monitor and ensure adherence to contractual commitments, including SLAs
- Stay informed and drive engagement around upcoming renewals
- Gather valuable feedback on customer/partner strategic goals and recommend solutions for customer use cases with a focus on upsell opportunities
- Provide input on overall customer and partner health
- Handle qualit

📌 Customer Success Manager I (Mumbai)
🏢 The Nielsen
📍 Mumbai