Support Analyst
Location: Pune-Hybrid working
Number of opening-3
Shift-12 hours weekend shift*2, 5 hours/day weekday shift
Status: Permanent, Part Time
Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme.
Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20), ranging from small to enterprise-sized organizations.
Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission





What’s the culture/setting like? Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths.
Why are we hiring a Support Analyst? We’re on the hunt for a Support Analyst as part of our company’s growth.
A Support Analyst is responsible for covering the support desk, following through customer support calls from logging to resolution.

What to expect?
• Responding to request received via email, telephone support calls and from other mechanisms
• Provision of advice and assistance relating to products and services
• Reproduction of reported problems and documentation of same
• Escalation of problems to

📌 Support Analyst-Part time employement (Pune)
🏢 Instem
📍 Pune