Description

Key Accountabilities:

Lead Generation
- Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management
- End to end customer relationship management including explaining product offerings and resolving sales queries
- Cross-selling product offerings to customers
- Educates customer with information to build their understanding of issues and capabilities
- Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management
- Maintaining relationship with assigned dealer

Deal Processing
- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
- Internal Stakeholder Management




- Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:
- Units Disbursed
- 1st EMI Resolution
- RC Collection

Qualification: Any Graduate

Experience: 0-2 years’ work experience only in Vehicle Sales

Skills & Competencies

Functional Competencies
- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge

Behavioural Competencies
- Execution Excellence
- Customer Centricity

📌 Customer Service Executive (Pune)
🏢 Tata Capital
📍 Pune