ABOUT THE ROLE
Purplle's Operational Excellence function drives the standards, systems, and problem-solving discipline across the full supply chain — Fulfillment Centers, Distribution Centers, Dark Stores, Control Tower, Logistics (B2B and B2C), and Inventory Planning. This role sits at the core of that function — translating operational noise into structured diagnosis, and structured diagnosis into on-ground fixes, using an AI-first way of working as the default rather than the exception.
You will work directly with the Operational Excellence lead across live network problems — quality escalations, cost leakage, process breakdowns, and performance gaps — and you will be expected to use AI tools as a core part of how you analyze, write, and build, not as an occasional shortcut.
KEY RESPONSIBILITIES
Operational Diagnosis and Process Improvement
- Diagnose recurring inefficiencies across FC inbound/outbound, ICQA, STO/IWT, and Dark Store operations, and convert findings into structured improvement charters with explicit owners and timelines.




- Drive root-cause analysis on escalations — quality misses, CPT breaches, inventory loss — through to closure, not just documentation.
- Build, standardize, and maintain SOPs across nodes so fixes hold beyond a single site or shift.

AI-First Analytics and Automation
- Default to AI tools for reporting, root-cause synthesis, SOP drafting, and leadership summaries — speed and quality of output are expected to reflect this.
- Build and maintain dashboards (Metabase, Looker Studio, BigQuery) tracking DPMO, CPT breach, inventory loss, and productivity metrics in real time.
- Identify manual, repetitive workflows across the network and prototype AI-assisted or automated alternatives to replace them.

Control Tower and Performance Governance
- Support Control Tower exception management and network-wide performance visibility.
- Prepare sharp, number-driven inputs for weekly and monthly business reviews (WBR/MBR).
- Track cross-functional

📌 Operations Excellence- Business Analytics (Mumbai)
🏢 Purplle.com
📍 Mumbai