Senior Content & Experience Strategist

Location: Bengaluru

Role

We are actively seeking a skilled Senior Content & Experience Strategist to join our dynamic team. If you're passionate about crafting top-tier documentation and have a penchant for E-learning products, we want to hear from you

Key Responsibilities:
- Develop comprehensive documentation for our E-learning products, including user manuals, online help, and instructional guides.
- Collaborate with cross-functional teams to ensure clarity, accuracy, and consistency across all documentation.
- Stay updated with product changes to ensure all documentation is current.
- Incorporate multimedia elements (e.g., videos, graphics) to enhance user understanding.
- Gather feedback from stakeholders to continuously improve documentation processes.
- Help reduce the contact volume by helping customers self-serve their information needs.




- Curate content and develop strategies to provide a unified experience to users.

Skills

Education

Qualifications and Skills:
- Minimum four to five years of proven experience as a Technical Writer, preferably in the E-learning domain.
- Strong proficiency in creating diverse types of documents tailored to different audiences.
- Excellent command over English, both written and spoken.
- Ability to comprehend and translate complex technical information into user-friendly content.
- Familiarity with documentation tools and platforms.
- Solid analytical skills with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics.

📌 Senior Content (Bengaluru)
🏢 Trigent Software
📍 Bengaluru