Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.





Job Description

We're looking for a dedicated and empathetic Media & Telecom Customer Support professional to join our team in Hyderabad, India. In this role, you will be the voice of our organization, providing exceptional support to customers while resolving their concerns with professionalism and care. You will handle inquiries related to media and telecom services, ensuring every customer interaction leaves a positive impression and builds lasting relationships.
- Respond to customer inquiries via phone, email, chat, and social media channels with prompt and courteous service
- Troubleshoot technical issues related to media and telecom services, providing explicit step-by-step guidance to customers
- Document customer interactions accurately in the CRM system and maintain detailed records of issues and resolutions
- Identify and escalate complex issues to appropriate departments while keeping

📌 Media & Telecom Customer Support (Hyderabad)
🏢 Sutherland
📍 Hyderabad