Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job description:
- Work towards the Mission statement provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an effective, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,
- Provide quality after sales technical support to Regional Service teams & customers for all Power Technique products.
- Provide on-site technical support for complex technical issues, inspections, and critical breakdown cases.
- Actively support resolution of technical problems by coordinating between Product Companies (PC), ENGINE team (OEM’s) and field service teams, achieving timely completion of service issues within MTTR




- Provide technical support to Sales and Marketing teams for product positioning, trials, and customer engagements.
- Handle warranty claims for all Power Technique products.
- Perform TECO Confirmation of Field service engineer SJA jobs and follow up Fixed Price Repair (FC/OH) jobs ,
- Responsible for Service Variance & Recovery as per policy for all the applicable jobs booked by FSE
- Ensure warranty cost reimbursement from respective Product Companies and perform regular monitoring.
- Analyse failures, concerns, and trends, and share constructive product quality feedback with Product Companies, ensuring 100% QLINK registration.
- Provide feedback on prototypes sent for field trials and build strong working relationships with PC teams.
- Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
- Ensure all teams are continuously updated on Safety news, Service bulletins, Product development upd

📌 Product Specialist (India)
🏢 Atlas Copco
📍 India