Job Title: SOC Analyst
Reporting Relationship: Deputy Manager
Experience Required: 5+ yrs.
Role Summary: The SOC Analyst will provide offshore threat monitoring and initial response support for customer environments using Microsoft Defender XDR and Microsoft Sentinel. The SOC Analyst will be responsible for continuous security monitoring, alert validation, triage, threat assessment, and first-level response, ensuring adherence to provided runbooks, SOPs, and playbooks. The role operates in a multi-tenant SOC model, requiring strong analytical skills, disciplined execution, and effective coordination with L2 SOC, onshore teams, and customer stakeholders
Responsibilities:
- Continuously monitor customer environments for alerts generated via Microsoft Sentinel and Microsoft Defender XDR
- Perform initial investigation and validation of alerts to determine legitimacy and potential impact.
- Conduct threat assessment and contextual analysis using available telemetry, logs, and threat intelligence.
- Classify and prioritize alerts based on severity, asset criticality, and business impact.
- Execute first-level response actions as per approved SOPs and playbooks (e.g., containment, enrichment, ticket updates) to mitigate the risk and resolve the alert.
- Log transparent justification for actions taken, ensuring traceability and audit readiness
- Identify false positives and reduce alert noise through structured validation and coordination with L2 team.
- Regularly update and maintain the SOPs, Runbooks and Playbooks based on analysis and investigation outcomes.
- Provide detailed feedback and recommendations to L2 SOC for rule tuning and optimization
- Escalate incidents to Tier 2 / Tier 3 / Onshore SOC based on severity and impact
- Provide comprehensive shift handover with full technical and operational context
- Coordinate with onshore SOC, incident response, engineering, and customer teams during escalations
- Perform post-fix monitoring to confirm service stability
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